General

These are Icemonkey.com’s (“Icemonkey”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Icemonkey website. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Icemonkey Customer Service through the methods provided on our Contact page. Any product which is not eligible for return, will be refused and sent back to you at your expense.

Note: if you have any concerns with missing items in your order, you must retain the original packaging, box or envelope that your order was shipped in.

Products which are not eligible for return include:

• Any product not purchased from Icemonkey
• Any product returned without an RMA number.
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Any product from which the UPC code has been removed from its packaging
• Any product that exhibits physical damage
• Any product for which you have submitted a mail-in rebate

Standard Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days

This is our Standard Return Policy. Items covered by this policy (those products for which Icemonkey states "This item may be returned for a replacement or refund within 30 days only") must be returned Icemonkey within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Icemonkey, and not the mere issuance of an RMA.

Combo, Bundle and Kit Specials

Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Icemonkey Return Policy Period for that individual item. If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund. For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.

Out of Stock (Back-Order) Items

If Icemonkey no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options:

Icemonkey often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by Icemonkey, and not the mere issuance of an RMA. Icemonkey cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or Icemonkey) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.