General Information:

• Orders will only be shipped to the billing address
• Orders are processed and shipped within 1 to 4 business days.
• Holidays, Saturdays and Sundays are not business days.
• Order acknowledgment, confirmation of product availability, and tracking information will be provided to you via email after your order is processed.
• Order acceptance occurs only when your order has been shipped. We will notify you by email when that has occurred.
• Large, Oversized, Multi-boxed items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing, and have an opportunity to cancel or change your order if you are not satisfied.
• Orders are shipped via UPS or USPS. A physical address is required for shipment.
• We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.

Expected Delivery Dates:

• All dates are estimates and may vary. Please see notes below.
• Standard Ground: 3-7 business days
• 2-3 Day Express: 2-3 business days
• Next Day Air: 1 business day
• Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.
• 2-3 Day Express delivery dates do not have guaranteed delivery times. Signatures may be required upon delivery. Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it. You may want to use a business shipping address to ensure that someone will be available to sign for the package.
• Transit days for all shipments are business days and do not include weekends or holidays.

Please note the following:

• All prices are quoted in US Dollars ($).
• Icemonkey charges the appropriate state and/or local sales tax for any order shipping to New York or New Jersey.
• Your order will leave our warehouse in good condition and risk of loss passes to the shipper upon reception. If your order is damaged in shipment, please contact the shipper immediately to make a claim.